| Through the years, many self-service initiatives
have been tried and failed. One of the common factors with
these failed attempts is the lack of clear vision and understanding
of the critical success factors in creating a successful self-service
kiosk solution. For a self-service initiative to be successful,
it must have well-balanced transformational and operational
strategies, all focused on achieving a measurable goal. A
clearly defined self-service transformation strategy, coupled
with an effective operational strategy, is core in making
such initiatives successful.
With nearly 20 years of dedicated focus on self-service,
the professional services team at Netkey has assembled a vast
knowledge base of industry best practices to help our clients
in rapidly formulating and implementing their self-service
strategies. One of these best practices is the Netkey Needs
Assessment offering.
The Netkey Needs Assessment uses our field-proven methodology
to help businesses:
- develop their self-service strategy
- identify measurable targets for achieving strategic goals
- set a process and technology roadmap
- help implement the solutions required
- help track achievement and performance of the overall
solution in relation to the strategic goals.
Our professional consultants look at your current environment
and help structure a path to get the anticipated end result,
taking into consideration the organizational goals, business
climate, and internal and external constraints. More importantly,
by leveraging our vast experience, the Netkey team will provide
the guidance needed to avoid the many unseen pitfalls that
are common in implementing a self-service solution. The Netkey
Needs Assessment is the vehicle for clarifying the direction
and scope of your self-service initiative by reducing the
uncertainty while optimizing consumer interactions, process
and technology.
|
