Analytics and Reporting
Do you have the business metrics to effectively
manage your self-service network and to report on the success
of your program?  Netkey’s
powerful reporting and usage tracking feature gives you the
data you need to learn more about your customers and enhance
your self-service delivery strategies. The robust data capture
tools in the Netkey software platform track every user experience
to understand usage patterns, gauge ROI, and monitor customer
preferences. Thanks to an open, standards-based architecture,
you can even capture data from virtually any self-service
kiosk application for custom reporting.
Features and Benefits
- Collects valuable customer information including number
of users accessing each kiosk; length of time a user spends
on specific pages; type of information obtained by a user;
and customer purchase information
- Standard report generator provides analysis of kiosk usage
on a daily, weekly, or monthly basis
- Customizable reports include consumer data and general
information such as sites visited, date, time, and kiosk
location
- Netkey’s reporting function allows companies to
get accurate and current information needed to manage their
kiosk operations and optimize their CRM strategy.
- Marketing personnel are able to review dynamic reports
on kiosk usage including Users per Hour, Time per User,
and the Top 50 pages accessed
- Reports can be set for any time period
- Sort reports by individual kiosk, kiosk group, or kiosk
location
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